Operating downtimes, enforced repetition of processes and unexpected distractions can all cost you money, so we provide a range of supplementary services to minimise the risks to your business continuity relating to your Water and Filtration set-up.
Consultancy
Planning the ideal system to meet both your current needs and future trends is crucial. Without strategic insight, even the best opportunities can fall short. We ensure all relevant factors are evaluated before suggesting an action plan, fostering long-term trust from the very first interaction.
Maintenance
RO and Filtration Systems operating in harsh conditions are prone to wear and breakdown if regular maintenance is ignored or inadequately performed. We strongly recommend our rolling annual maintenance agreement. We understand how our systems are built and how to keep them running efficiently for maximum productivity.
Onsite Training
To reduce your reliance on our Maintenance Support team, we can train your staff on conducting routine tasks between our scheduled service visits. We encourage clients to understand their system better, as this proactive approach can save money, prevent issues, and extend the system’s lifespan.
Online Support
If you need specific advice or a reminder on maintenance issues, we are available online or by phone 24/7, including weekends and emergencies. Many of our offshore clients use internet communication, which saves valuable time and reduces costs. We are always ready to assist you.
Spare Parts
Many of our components are built to last decades with proper servicing, though some will need more frequent replacement. To address common replacement needs quickly, we ensure essential items are stocked at our main depots. We handle global requests within 24 hours, and expedite parts via airfreight if necessary.
Repairs
Even with optimal, on-schedule maintenance, minor or major breakdowns can still occur due to work stress, climatic conditions, human error, or component failure. We strive to minimize these risks, promptly identify issues, and pursue warranty or insurance claims on your behalf when applicable.
Reconditioning
Some of the key components we use are so robust that only peripheral wear will occur during the majority of their useful lifetime, enabling affordable, periodic reconditioning of the unit, rather than full replacement; there is no value to you in scrapping viable capital items.
Upgrades
Innovation brings new tooling options, so we seek opportunities during repair or servicing visits to upgrade your system for efficiency gains. If you need increased water processing capacity, we offer modular up-scaling solutions. For radical upsizing plans, we collaborate on multi-year implementations, ensuring long-term support.
